1. Payment Options

Alma Surera offers the following payment methods:

A) Deposit Reservation

The traveler may confirm their booking by paying 30% of the total trip amount.

The remaining 70% must be paid:

Within a maximum of 2 months after the reservation date, or

If the departure date is earlier, no later than 30 days before the start of the trip.

B) Installment Payment

The trip may be paid in 3 or 6 interest-free installments, subject to the conditions applicable at the time of booking.

The payment schedule will be communicated in advance and must be accepted by the client.

Failure to pay any installment may result in automatic cancellation of the reservation, with applicable penalties.

C) One-Time Payment with Discount

The client may opt for full payment in a single transaction, receiving a special discount on the final trip price.

In this case, the amount paid will be considered fully settled from the date of payment and will remain subject to the cancellation policy outlined in this document.

2. Issuance of Services

Once the reservation is confirmed (regardless of the selected payment method):

Domestic flights will be issued within the first 7 days following trip confirmation.

Hotels and other services may begin to be confirmed and paid to suppliers based on availability and market conditions.

The client will be informed once flights have been issued.

From the moment a service has been issued or paid and is non-refundable, the corresponding amount will be subject to the supplier’s specific terms and conditions.

3. Nature of the Service

Alma Surera acts as the organizer of the trip in its own name, designing and marketing a package travel service that integrates third-party services (airlines, hotels, transport, and excursions).

Many of these services:

Are non-refundable

Or are subject to penalties from the moment of issuance

Additionally, 20% of the total trip value corresponds to:

Personalized trip design and planning

Operational management

Logistical coordination and organization

This amount is non-refundable once the reservation has been confirmed.

4. Client Cancellation Policy

All cancellations must be communicated in writing.

A) Cancellations more than 30 days prior to departure

Up to 80% of the total trip amount may be refunded, subject to:

Retention of 20% as a non-refundable management and organization fee.

Deduction of any services already issued or non-refundable (flights, hotels, excursions).

If domestic flights have already been issued, their cost will be deducted from the refundable amount.

If hotel reservations are subject to non-refundable policies, those amounts will also be deducted.

The final refund amount will correspond to 80% minus any already committed services.

B) Between 30 and 20 days before departure

50% of the total trip amount will be retained.

Additionally, any non-refundable services already issued will be deducted.

C) Between 20 and 10 days before departure

70% of the total trip amount will be retained, plus any non-refundable services already issued.

D) Less than 10 days before departure

No refund will be issued.

5. Cancellation Insurance

Alma Surera strongly recommends purchasing cancellation insurance covering medical reasons, force majeure, or other justified circumstances.

Recovery of retained amounts will be subject to the terms and conditions of the contracted insurance provider.

Payment Methods

We accept payments via debit and credit cards, bank transfer, Apple Pay, Google Pay, and other integrated payment methods through Stripe.